Refund policy

At Ventzia, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All returns will incur a 10% restocking fee. We do not cover the cost of return shipping.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused, with tags

• In its original packaging

• Accompanied by the receipt or proof of purchase

To start a return, please contact us at customercare@ventzia.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at customercare@ventzia.com or call us at +44 7482878734.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective or damaged

• You received the wrong item

We will evaluate the issue and make it right as soon as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products (special orders or personalized items)

• Personal care items (such as beauty or hygiene products)

• Hazardous materials, flammable liquids, or gases

If you have any questions about whether your item qualifies for a return, please reach out to us at customercare@ventzia.com.

Note: Sale items and gift cards are non-returnable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have first. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be:

• In the same condition as received

• Unworn or unused, with tags

• In its original packaging

• Accompanied by the receipt or proof of purchase

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at customercare@ventzia.com or call +44 7482878734.

Store Information

Ventzia is a trading name of VENTZI GROUP LTD

 

Phone: +44 7482878734

Email: customercare@ventzia.com

Registered Location: VENTZI GROUP LTD, Office-243, Unit 5,  399-405  Oxford Street Mayfair, London, W1C2BU, United Kingdom

Effective Date : 16.02.2026